Frequently Asked Questions

We are always excited to hear this question as it gives us the opportunity to introduce new customers to the Scoop Wholefoods world and it’s endless and exciting possibilities. We love inspiring our customers to not only waste less and shop plastic free but to create new recipes using our carefully curated wide range of bulk wholefoods. Everything is available on the Scoop Wholefoods App/Website. On theApp/Website you will not only find lots of recipes using our products but also a list of all the bulk products we sell in store with information about each one, including the country of origin, ingredients, nutritional panel and ideas on how to use it.  Also included is each three digit product code in case you ever need to check which item you purchased, for example 113 = Dry Roasted Almonds. You can also keep up to date with new products and recipes via our social media pages.

From our research we find that selling ground powders in bulk bins will destroy the flavour and nutritional benefit of these products as they slowly oxidise over time. In order to maintain their quality we always sell them in air-tight glass jars. Preserving the quality also means you will only need to use small quantities at a time due to the potency, hence lasting you much longer and therefore more economical. For a waste free option we encourage customers to clean their empty jars and bring them back in store to refill with any of our hundreds of bulk products.

Due to the concept of our store ALL bulk products can have traces of ALL allergens at ALL times. At Scoop Wholefoods we have strict hygiene and quality control standards, however, there is always a chance of cross contamination. You will see clear signage throughout the store to be mindful of allergens including gluten, dairy, soy, nuts, pollen and sesame. We kindly warn all customers who are highly sensitive to any of these allergens or who may be concerned about potential traces of cross contamination not to purchase form our bulk bins.

Scoop Wholefoods is now offering click & collect across our 6 Australian locations. We’ve curated a selection of our most loved products that you can now shop from the comfort of your home and easily pick up from the location that is closest to you! Visit our click and collect site at and scroll down to learn more about our new online ordering.

We began Scoop Wholefoods with the objective to make natural and organic wholefoods more affordable. Our aim is to offer honest pricing based on the high quality products that we source. For this reason we believe that these types of programmes/memberships are not necessary when your prices are very competitive.  The pricing of our products will vary throughout the year subject to changes such as availability depending on seasons, especially since we are dealing with natural products. We monitor this closely to ensure our customers are always paying the right price according to these changes. We don’t feel the need to have a ‘points scheme’ as it is simply just that ‘a scheme’ as there will always be an inflated cost somewhere when it comes to these kinds of promotions. Instead, everyone is a member everyday when they shop at Scoop Wholefoods and the best part is that you don’t have to give us your private information in return for a plastic card (that will most certainly one day end up in landfill). It’s another win for your pockets and for the planet!

Each of our store locations offers their own curated selection of products based on what their customers love and to feature their own local growers & suppliers. Our click and collect store offers a wide range of our most loved bulk products, pantry staples and soap room items. In order to simplify the ordering process, we haven’t included products that aren’t available in all our 6 Australia locations or some limited edition items. For these products, it's best to visit your local store.

All of our nutritional information and extra information on health benefits can be found over on our Web App or by visiting recipes.scoopwholefoods.com. Just search your product by its name or code. And the best part is that our App will also suggest some delicious recipes that you can make using our products!

We don’t currently offer shipping/delivery for our products. This is because we haven’t found an avenue for delivery options that fit with our zero waste mission whilst keeping our products fresh and delicious on delivery. Click and collect allows us to minimise our impact and keep our produce at a high quality whilst having the convenience of online ordering.

If you encounter any problems with your order then please contact info@scoopwholefoods.com.au and one of our team will assist and direct you to the appropriate contact for our stores. Once an order has been placed it cannot be changed so please double check your items and quantities before checking out. If you would like to add items you can place a second order. As long as it is placed within the ordering window you can pick up your two orders together.

To collect your order please visit the register of your chosen store location. Collection times are between 3pm-5pm Monday to Friday. If you are running late or will miss your collection time please call the appropriate store to let us know and to arrange pick up for the next day. Orders will only be available to pick up during store opening hours. If you miss your collection time, your items will be stored in our temperature controlled environment at 18°C but they will not be kept airtight and could result in minor losses in freshness and quality that we will not be responsible for. Orders will only be kept aside for collection within 24 hours of your collection time. 

If there was a problem with your click & collect order please contact us straight away so we can do what we can to help you. Please email info@scoopwholefoods.com.au with your query and one of our team will get back to you. We take great care in providing you with the best quality produce, that doesn’t cost your wallet or the Earth. If your products are damaged or unsatisfactory we will offer a refund or exchange at the discretion of our team for both in-store and online purchases. We do not offer change of mind refunds or exchanges for our bulk products. We may ask for photos of the products of concern so we can pass these along to our relevant teams and suppliers to ensure our produce is always of the best quality. Refunds will be made to the original method of payment or by gift card if this is not possible. Please note that store purchases can only be refunded in your store of purchase.